Privacy and data protection
At EUROPA LUXURY TRAVEL SLU (later in the Bonavistatour.com text), our users are the most valuable asset, and with you, your data. For this reason, we take advantage of this declaration of intent to guarantee a responsible, fair and lawful use of your data.
Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated in a fair and lawful manner, subject at all times to the principles and rights contained in Regulation (EU) 2016/679, of April 27, General Data Protection (RGPD) and other applicable regulations.
In compliance with the provisions of article 13 of the RGPD, we inform you of the following:
Responsable
Europe Luxury Travel SLU || B55342596 || C. Potosi 12, 6th, 1st, Lloret De Mar, 17310
What do we do with your data?
— “New Client” section
The main purpose of said treatment is the management of registered users on our website, as well as the sending of advertising related to the products and services marketed by Bonavistatour.com or for the sending of advertising, discounts and promotions of products and services of other entities. Bonavistatour.com ensures the confidentiality of the data provided and guarantees that, in no case, they will be transferred for any other use without the prior and express consent of our users. We will only ask for the data necessary to provide the required service and they will only be used for this purpose.
— “Purchase” section
As indicated in our privacy policy, the main purpose of data processing is to maintain the contractual relationship with our customers, facilitate the processing of orders, carry out statistical studies, send advertising related to the products and services marketed. by Bonavistatour.com or for sending advertising, discounts and promotions of products and services of other entities, and also for the study of purchase financing and obtaining consumer credit, as well as for the discovery and prevention of fraud, and minimization of the risk of its commission, based on the legitimate interest recognized by current regulations.
— “Offers” section
The e-mail provided will be processed by Bonavistatour.com in order to send the newsletter of offers. This Bulletin is exclusively informative.
- Marketing actions.
Bonavistatour.com may use said data to inform about future promotions, offers and other commercial actions in the cases in which you are already a client or if you are not, when you have given us your consent in the corresponding section.
— Section “Bonavistatour.com Contact Form”
We will collect data in order to manage Bonavistatour.com and the contact with the client via ticket in order to be able to attend to their request.
Use of tickets
Each user can access their tickets by username and password. Passwords are personal and non-transferable and the user is responsible for the use of their passwords and their communication to third parties. The information contained in the tickets is confidential. Bonavistatour.com prohibits the publication of tickets to third parties and their disclosure in forums, social networks and any website.
— “RMA Form” section
The main purpose of this treatment is the management of the RMA (Use of guarantee of your product). Your data may be communicated to manufacturers in the event of damaged or defective products.
— Information collected aimed at web improvements
To improve our services and online shopping we are analyzing the Bonavistatour.com portal and the correct user navigation. This information will be confidential and will only be used to improve the security and operation of our online store and for statistical purposes.
Legal basis of the treatments
For the registration, purchase and management of the guarantees, we will base the processing of the data on the execution of the purchase contract or within the framework of the pre-contractual relationship.
For the sending of commercial information, we will base the treatment on your consent, although if you are already a customer we can send you information about similar products, always providing you with a simple and free means to unsubscribe.
The consent given here by the Holder for communication of data to third parties is revocable at any time, without retroactive effect.
Recipients
On the occasion of the purchase, your data may be communicated to the following recipients:
Banking entities for the payment of purchases by card and/or purchase financing study and obtaining consumer credit.
Entities that provide fraud investigation, discovery and prevention services, as well as the minimization of the risk of its commission, based on the legitimate interest recognized by current regulations.
Entities and companies in the energy sector, with prior consent.
To the Office of consumers and users in case of any claim.
To manufacturers, technical services and/or wholesalers in the case of guarantees or repairs. To those transport companies that may have ordered the shipment to customers of the corresponding orders. These recipients may be located within Spanish territory or outside it, depending on the product and/or service purchased.
In the legally established cases, as is the case of the Security Forces and Bodies.
To the public administrations to which we have to provide information in order to comply with our legal obligations.
To send newsletters or news bulletins, we may use the Mailchimp tool that belongs to the American company The Rocket Science Group, LLC. Therefore, we would be facing an international transfer of your data to provide this service only. You can find information about this company and its privacy policy here. In addition, this company is adhered to the Privacy Shield protocol that allows international data transfers between the European Union and the United States.
The use of Mailchimp is not a transfer of data, but the data will only be used by this platform solely and exclusively to send the newsletters and always with your consent.
Bonavistatour.com ensures the confidentiality of the data provided and guarantees that, in no case, they will be transferred for any other use without the prior and express consent of our clients. We will only ask for the data necessary to provide the required service and they will only be used for this purpose.
Rights of the interested parties
The interested party has the following rights:
You can request information about the stored personal data that concerns you (access)
You may request that the inaccuracy of your personal data be corrected. (rectification)
You may request the deletion or limitation of the processing of your personal data and (deletion and limitation)
You may also request that your personal data be made available to you in a structured, current and machine-readable format. (portability)
To do this, you must write, attaching a copy of your DNI or document that identifies you, to the address C. Potosi 12, 6º, 1ª, Lloret De Mar, 17310, Girona, also through our form or to the email info@bonavistatour. com, Bonavistatour.com
The interested party also has the right to file a claim with the data protection authorities (Spanish Data Protection Agency). However, any question related to the data we invite you to contact us to solve it.
Data Protection Officer
We have appointed a data protection officer (DPO) for any matter related to your personal data. You can contact him through the address info@bonavistatour.com
data quality
Users must guarantee the veracity, accuracy, authenticity and validity of the personal data that has been collected from them.
protection of minors
We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.
Social media
Through our website you can access the social networks Facebook, Twitter or Youtube with open access to all users. These are websites where the user can register and follow us for free. In these social networks, users will be able to learn about our activities, opinions, access photos and videos. Users of these social networks must be aware that this site is independent from the Bonavistatour.com website and is open, that is, it is visible to all its users, and the privacy policies to be applied to these contents are those set by Facebook. , Twitter or Youtube. Bonavistatour.com is not the owner of the social networks.
Updated: 00:00, 03/31/2022